Exchanges & Refunds

At Fast Lane Gifts, we want you to feel confident when shopping with us. Because many of our products are made-to-order, personalized, or seasonal, please review our exchange and refund policy carefully before placing your order.

Order Cancellations

Orders may only be cancelled within 24 hours of purchase, as long as the order has not already entered production or been shipped.

Once an order has been processed, personalized, produced, or shipped, we are unable to cancel it.

Personalized and Made-To-Order Items

Many of our gifts are custom made or produced specifically for each customer. Because of this, personalized and made-to-order items are not eligible for refunds, returns, or exchanges unless the item arrives damaged, defective, or incorrect.

This includes, but is not limited to:

• Personalized jewelry
• Custom message card items
• Custom apparel
• Custom mugs
• Custom home décor
• Seasonal or holiday-specific products
• Any item made specifically for your order

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product
• Clear photos of the packaging, if damaged

Once reviewed, we may offer a replacement, exchange, or refund depending on the situation.

Exchanges

We only replace items if they are damaged, defective, or incorrect.

Because many of our products are made-to-order, we do not offer exchanges for:

• Wrong size ordered
• Wrong color ordered
• Change of mind
• Duplicate orders placed by mistake
• Incorrect personalization entered by the customer
• Seasonal items ordered too late for the intended holiday or event

Please double-check all sizing, colors, shipping information, and personalization details before completing your order.

Refunds

Refunds are only issued when an item is damaged, defective, incorrect, or cannot be replaced.

If a refund is approved, it will be processed back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping Issues

We are not responsible for delays caused by the shipping carrier, incorrect shipping addresses entered at checkout, or missed delivery attempts.

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, or building office first.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If an order is returned, delayed, or lost because of an incorrect or incomplete shipping address provided by the customer, we may be unable to offer a refund or replacement.

How To Contact Us

If you have an issue with your order, please contact us with your order number and details so we can review the situation and help you as quickly as possible.

Fast Lane Gifts
We appreciate your support and look forward to helping you find meaningful gifts for every occasion.